How we handle your information
This text is under legal review. The description below is accurate to what the system actually does.
Who is responsible for your information
The legal entity that operates this service, its registered address and a contact mailbox are not published here yet. We are not inventing them. Until they are, the way to reach us about your information is the agent on WhatsApp — see "Your rights" below.
How your information reaches us
Three doors, and all three are listed here:
- You wrote to our agent on WhatsApp. What you wrote, and what you sent, is stored.
- You used the site — search, saving an alert, signing in to your personal area.
- We read a public ad. We keep the ad's content and not the contact details in it — the phone number is discarded on ingest, and only the fact that a contact route exists is kept.
What is stored, depending on who you are
- Owners — your contact details, the apartment and its listing, what you wrote to the agent, and the documents you attached.
- Applicants and renters — your name and contact details, what you wrote to the agent, what you told us about yourself, and the documents you sent.
- Guarantors — your name and contact details, and the documents you sent to confirm a guarantee.
- Marketplace visitors — the searches and alerts you saved, if you signed in. A listing view count is kept per listing, never per person.
Why
Each purpose carries its own consent record, and each one can be withdrawn:
- Handling your enquiry about an apartment
- Reviewing the documents you attached to an application
- Handling a guarantee
- Offering apartments that match a search you saved
- Preparing a tenant file ahead of a lease
- Managing an active tenancy
- Sending you messages on WhatsApp
- Posting your listing to groups, on your behalf
Consent is recorded in the conversation itself, and what is recorded cites the wording you were actually shown rather than a later one.
Processing rests on the consent recorded separately for each purpose, and on what is needed to provide the service you asked for. The precise legal classification of each purpose is under legal review.
Who sees it
- The owner sees your application and the documents attached to it.
- In a sale, the owner's lawyer sees them too.
- Other applicants do not see you and do not see your documents.
Beyond that, your information passes through providers that run the service for us:
- Hosting and databases — Google Cloud.
- The messaging channel — Meta's WhatsApp.
- The language model behind the agent.
- A content delivery network, which serves the images on the site.
- An email sending service, for email alerts.
The current list of providers is available on request.
How long
The clock starts when you send the document, not when the listing closes.
Deletion is automatic: a daily sweep deletes every document that has passed its window.
| Document type | How long it is kept |
|---|---|
| Accountant's confirmation | 90 days |
| Bank account confirmation | 90 days |
| Bank statement | 90 days |
| Employment confirmation | 90 days |
| ID scan | 90 days |
| Pay slip | 90 days |
| Mortgage pre-approval | 180 days |
| Other document | 1 year |
| Building document | 2 years |
| Photo | 2 years |
| Guarantee | 7 years |
| Handover protocol | 7 years |
| Insurance certificate | 7 years |
| Land registry extract | 7 years |
| Lease | 7 years |
| Receipt | 7 years |
| Sale agreement | 7 years |
| Security instrument | 7 years |
Artificial intelligence
- On first contact the agent states that it is an automated agent and not a person, and links to this page.
- Prices, dates and lease terms are given by you and stored by us. The agent reads them from the record and never invents them.
- The agent decides nothing about you. The decision on a candidate is the owner's.
- Before any language-model call we strip phone numbers, bank account numbers and Israeli ID numbers from the text. Other free text — including names and addresses — is sent as it is.
Your rights, and how to use them
Each one works from the WhatsApp conversation, from the same number you wrote to us with:
- To see what is held: write
what do you hold about meto the agent. - To correct: tell us what is wrong and we will update it.
- To delete: write
delete my data. We ask for one confirmation first, because deletion cannot be undone. - To stop messages: write
stop. Stopping is not deletion — what is stored stays until its automatic deletion.
What deletion does not do
- Records we are required by law to keep remain in reduced form, with no personal content.
- A file you sent may be kept while another record still refers to it. Every such case is recorded, and the file is deleted once the last reference is gone.
- Today deletion covers consents, documents and the action log. Your message history, the conversation itself and the enquiry records are not erased by this action — we say so here explicitly so you do not assume otherwise.
Security and location
Documents are stored encrypted at our storage provider, and are reachable only through our own systems.
Some of the services we run sit outside Israel: our task queue runs in Google Cloud’s europe-west1 region, and the WhatsApp channel, the language model and the content delivery network are run by international providers. So information does travel outside Israel.
The transfer of information outside Israel, and the legal mechanism it requires, are under legal review. The facts themselves are set out under "Security and location".
Changes to this notice
When the text changes, the version number goes up. A consent already recorded keeps citing the wording you were actually shown, not the new one.
Contact and complaints
For any request about your information — the agent on WhatsApp, from the same number you wrote to us with. A request arriving from a different number will not be acted on, because the number is what identifies you to us.
If you believe we have not handled your information properly, you can complain to the Privacy Protection Authority at the Ministry of Justice.